OBIEE11g: Error: "Graphing Engine is not Responding." When Displaying a Gauge Chart (Doc ID 1203455.1)

Last updated on AUGUST 08, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.3.0 [1905] to 11.1.1.3.0 [1905] [Release 11g]
Business Intelligence Server Enterprise Edition - Version 11.1.1.3.0 [1905] to 11.1.1.3.0 [1905] [Release 11g]
Information in this document applies to any platform.

Symptoms

In OBIEE 11G, you cannot display a gauge chart; you get the following error:

Graphing engine is not responding.

A fatal error occurred while processing the request. The server responded with: oracle.dss.gauge.BottomLabel.setText(ILjava/lang/String;)V.

 

 

If you review the sawlog.log file, you see the following related error:

[2010-09-01T12:28:34.000-04:00] [OBIPS] [ERROR:16] [] [saw.rpc.mis.read] [ecid: 0000IfE8CJiDKedpxct1iW1CVb620000KY,0:1:151] [tid: 6824] RPCServer returned a error: Error while executing DVTChartRpcCall.processMessage
java.lang.NoSuchMethodError: oracle.dss.gauge.BottomLabel.setText(ILjava/lang/String;)V
at oracle.bi.nanserver.svs.viewgen.dvt.chart.GaugeChartProcessor._processGaugeTitltes(GaugeChartProcessor.java:1030)
at oracle.bi.nanserver.svs.viewgen.dvt.chart.GaugeChartProcessor.generateXML(GaugeChartProcessor.java:261)
at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartProcessorBase.generateChart(ChartProcessorBase.java:156)
at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartViewGenSvsImpl.generateView(ChartViewGenSvsImpl.java:55)
at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:130)
at com.siebel.analytics.javahost.AbstractRpcCall.processMessage(AbstractRpcCall.java:149)
at com.siebel.analytics.javahost.MessageProcessorImpl.processMessage(MessageProcessorImpl.java:193)
at com.siebel.analytics.javahost.Listener$Job.run(Listener.java:223)
at com.siebel.analytics.javahost.standalone.SAJobManagerImpl.threadMain(SAJobManagerImpl.java:207)
at com.siebel.analytics.javahost.standalone.SAJobManagerImpl$1.run(SAJobManagerImpl.java:155)
at java.lang.Thread.run(Thread.java:619)



The gauge chart cannot be displayed even for the SampleApp gauge chart.

As recommended in Appendix B of the Oracle® Fusion Middleware Upgrade Guide for Oracle Business Intelligence 11g Release 1 (11.1.1), Part Number E16452-01, the default value of the chart data that is sent by the JavaHost to the BI Presentation Server was increased from the default of 4 Mb to 10Mb, but the error still occurred.

Cause

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