Unable to Login to Essbase Add-In After Changing MSAD Servername in Shared Services (Doc ID 1206946.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 9.3.1.2.00 and later
Hyperion Essbase - Version 9.3.1.0.00 and later
Information in this document applies to any platform.
1.17.14

Symptoms

After changing the MSAD servername of external config directory in the Shared Services console, external users cannot login to Essbase Add-In, the following error occurs:

"Login fails due to invalid login credentials"

Cause

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