Logging into Shared Services as Native Admin Throws Error "Invalid User Credentials" After Applying Patch 9.3.3
Last updated on JULY 28, 2016
Applies to:Hyperion Planning - Version 22.214.171.124.00 and later
Information in this document applies to any platform.
Shared Services 9.3.1 was upgraded to version 9.3.3 by applying a patch.
After applying patch 9.3.3 the native "admin" user cannot log into Shared Services or any other product (e.g. the Workspace, Planning, etc). The following error is returned:
Error "Invalid User Credentials"
All external (non-native) users are able to log in.
Error in log:
SEVERE: Authentication failed for user Admin. Invalid credentials. Error Code: 10
com.hyperion.css.CSSException: Authentication failed for user Admin. Invalid credentials. Error Code: 10
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