Logging into Shared Services as Native Admin Throws Error "Invalid User Credentials" After Applying Patch 9.3.3 (Doc ID 1231113.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 9.3.1.1.00 and later
Information in this document applies to any platform.

Symptoms

Shared Services 9.3.1 was upgraded to version 9.3.3 by applying a patch.

After applying patch 9.3.3 the native "admin" user cannot log into Shared Services or any other product (e.g. the Workspace, Planning, etc). The following error is returned:

Error "Invalid User Credentials"

All external (non-native) users are able to log in.

Error in log:


com.hyperion.bpm.logon.LogonServlet logon
SEVERE: Authentication failed for user Admin. Invalid credentials. Error Code: 10
com.hyperion.css.CSSException: Authentication failed for user Admin. Invalid credentials. Error Code: 10

 

Cause

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