Newly Created Users Get Error After Logging Into A Hyperion Planning Application "Failed to sync with user provisioning. Check the log for details."
Last updated on OCTOBER 03, 2017
Applies to:Hyperion Planning - Version 126.96.36.199.00 to 188.8.131.52.00 [Release 11.1]
Information in this document applies to any platform.
When attempting to log into Planning web as newly created users, the following error occurs.
Failed to sync with user provisioning. Check the log for details.
The Planning log contains:
com.hyperion.planning.HspRuntimeException: An error occurred while adding user to Essbase. Please check the Essbase log for details.
java.lang.RuntimeException: Errors occured during synchronization: [com.hyperion.planning.HspRuntimeException: An error accurred while adding user to Essbase. Please check the Essbase log for details.]
This error also occurs after running the Provisionusers utility.
An external directory was added to Shared Services but was not configured.
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