Newly Created Users Get Error After Logging Into A Hyperion Planning Application "Failed to sync with user provisioning. Check the log for details." (Doc ID 1255017.1)

Last updated on MAY 02, 2016

Applies to:

Hyperion Planning - Version 11.1.2.0.00 to 11.1.2.0.00 [Release 11.1]
Information in this document applies to any platform.

Symptoms

When attempting to log into Planning web as newly created users, the following error occurs.

Failed to sync with user provisioning. Check the log for details.

The Planning log contains:

com.hyperion.planning.HspRuntimeException: An error occurred while adding user to Essbase. Please check the Essbase log for details.
java.lang.RuntimeException: Errors occured during synchronization: [com.hyperion.planning.HspRuntimeException: An error accurred while adding user to Essbase. Please check the Essbase log for details.]

This error also occurs after running the Provisionusers utility.

Changes

An external directory was added to Shared Services but was not configured. 

Cause

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