Hyperion EPM - Interactive Reporting Job Fails To Send E-Mail Attachment (Doc ID 1263308.1)

Last updated on JULY 17, 2017

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Information in this document applies to any platform.
***Checked for relevance on Jan 2016***

Symptoms

Unable to send an Email Attachment via a scheduled job action.  Observations are:

1. Can successfully send JobNotification emails from workspace.

2. The BQY job fails with this error message in the job log: "Export failed. Error Sending Mail".

3. The following error messages may exisit in the server_messages_IRJobService.log file in Debug Mode:

<info type="RESOURCE_ID">000001258bfabd5c-0000-c297-0a010074</info>
@ </context>
@ <message><![CDATA[Authentication error while doing step #2
@ ]]></message>
@ </event>
message><![CDATA[
@ BRIO Warning:
@ Exception Message: Error Sending Mail
@ Exception System Stack:
@ Exception Severity: 1
@ ]]></message>
@ </event>
</info>
@ <info type="RESOURCE_ID">000001258bfabd5c-0000-c297-0a010074</info>
@ </context>
@ <message><![CDATA[No valid AUTH information in EHLO response]]></message>
@ </event>
<info type="RESOURCE_ID">000001258bfabd5c-0000-c297-0a010074</info>
@ </context>
@ <message><![CDATA[
@ Exception thrown in ../../bl/z/1zk/zmail.cpp, line 349: Error Sending Mail
@ ]]></message>
@ </event>

 

 

Cause

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