Oracle Crystal Ball 7.3.x: Unable to Re-Activate Licence after Migrating to a New Laptop (Doc ID 1264658.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Crystal Ball - Version 7.3.0.0.00 to 7.3.1.0.00 [Release 7.3]
Information in this document applies to any platform.

Symptoms

Installed Oracle Crystal Ball 7.3.0.0.00 on new laptop and unable to register the license.

Changes

The Oracle Crystal Ball FlexLM license server was decommissioned May 31, 2009. 
Licensing Oracle Crystal Ball with a License Authorization Code is no longer possible due to the new licensing method based off the decryption of a Username and Serial Number used beginning with version 7.3.2.

Cause

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