Workbench Error "Element Not Found" Upon Login (Doc ID 1265708.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Data Quality Management - Version: 9.3.3.0.00 and later   [Release: 9.3 and later ]
Information in this document applies to any platform.

Symptoms

FDM was upgraded from version 9.3.1.1 to version 9.3.3 The following process was performed:

a) Un-Install FDM version 9.3.1.1
b) Reboot the server
c) Install FDM version 9.3.3
d) Run the schema update utility on each of the FDM applications, which completes successfully
e) Login to the application using the workbench client
f) Receive error message "Root Element Not Found" upon login. This message also returns when importing the 933 reports. The reports are not displaying in the Reports tab of the workbench.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms