Smart View Error: "Cannot Connect to Provider. Make Sure It Is Running in the Specified Host/Port. (Error 500)" when Double-Byte Characters Are Retrieved

(Doc ID 1272729.1)

Last updated on MAY 02, 2016

Applies to:

Hyperion Financial Management - Version to [Release 11.1]
Information in this document applies to any platform.


In SmartView retrieving data containing member names and descriptions fails with the following error message after a certain number of rows:

Cannot connect to provider. Make sure it is running in the specified host/port. (Error 500).


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