Smart View Error: "Cannot Connect to Provider. Make Sure It Is Running in the Specified Host/Port. (Error 500)" when Double-Byte Characters Are Retrieved

(Doc ID 1272729.1)

Last updated on MAY 02, 2016

Applies to:

Hyperion Financial Management - Version 11.1.1.3.00 to 11.1.1.3.50 [Release 11.1]
Information in this document applies to any platform.

Symptoms

In SmartView retrieving data containing member names and descriptions fails with the following error message after a certain number of rows:

Cannot connect to provider. Make sure it is running in the specified host/port. (Error 500).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms