Bad Response Times and Excel Crashes OR File Doesn't Save in SmartView 11.1.1.3.01 (Doc ID 1288575.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.1.3.00 to 11.1.1.3.50 [Release 11.1]
Information in this document applies to any platform.

Symptoms

You may see some or all of the following symptoms:
- When using large workbooks, users are not able to obtain or submit data
- Excel times out and crashes
- Smartview disappears from their tabs completely and when reinstalled, it is totally disabled.
- Some users may see the error: "This error (HTTP 400 Bad Request) means that this program was able to connect to the web server, but the webpage could not be found because of a problem with the address."

On the web server, the Windows Event Log (Application) shows such errors:

ArgumentOutOfRangeException
Exception message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: count

HttpException
Exception message: The remote host closed the connection. The error code is 0x80072746.

Changes

You may have upgraded recently to 11.1.1.3.x

Cause

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