Bad Response Times and Excel Crashes OR File Doesn't Save in SmartView 18.104.22.168.01
Last updated on APRIL 17, 2018
Applies to:Hyperion Financial Management - Version 22.214.171.124.00 to 126.96.36.199.50 [Release 11.1]
Information in this document applies to any platform.
You may see some or all of the following symptoms:
- When using large workbooks, users are not able to obtain or submit data
- Excel times out and crashes
- Smartview disappears from their tabs completely and when reinstalled, it is totally disabled.
- Some users may see the error: "This error (HTTP 400 Bad Request) means that this program was able to connect to the web server, but the webpage could not be found because of a problem with the address."
On the web server, the Windows Event Log (Application) shows such errors:
Exception message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: count
Exception message: The remote host closed the connection. The error code is 0x80072746.
You may have upgraded recently to 188.8.131.52.x
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