Bad Response Times and Excel Crashes OR File Doesn't Save in SmartView

(Doc ID 1288575.1)

Last updated on APRIL 17, 2018

Applies to:

Hyperion Financial Management - Version to [Release 11.1]
Information in this document applies to any platform.


You may see some or all of the following symptoms:
- When using large workbooks, users are not able to obtain or submit data
- Excel times out and crashes
- Smartview disappears from their tabs completely and when reinstalled, it is totally disabled.
- Some users may see the error: "This error (HTTP 400 Bad Request) means that this program was able to connect to the web server, but the webpage could not be found because of a problem with the address."

On the web server, the Windows Event Log (Application) shows such errors:

Exception message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: count

Exception message: The remote host closed the connection. The error code is 0x80072746.


You may have upgraded recently to


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms