FDM Login Fails "Error: An error occured logging onto the system Detail: username and password is invalid!" (Doc ID 1290969.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.1.3.00 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to FDM users receive:

Error: An error occured logging onto the system
Detail: username and password is invalid!

Accessing the Shared Services provider within the authentication providers tab of the load balance configuration and running the "Test Connection" returns "Connection failed".

Cause

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