Launching Planning from Workspace Fails with Error: "Make sure that the Application you are trying to launch is registered with SharedServices" (Doc ID 1291122.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 9.3.1.1.00 to 9.3.1.4.00 [Release 9.3]
Hyperion Financial Management - Version 9.3.1.1.00 to 9.3.1.4.00 [Release 9.3]
Information in this document applies to any platform.

Symptoms

When attempting to access a Planning or Hyperion Financial Management (HFM) application from within Workspace the following error occurs:

Please make sure that the Application you are trying to launch is registered with SharedServices. Shared Services must be running for the feature you are trying to access.Close the current browser window and try logging into workspace again after a little while.Contact your administrator for further information.

The same error is also reported when accessing the Application or Dimension Library. Planning can be accessed using the direct URL rather than going via Workspace.

Cause

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