Login To Workspace Fails/Hangs Without An Error Message
(Doc ID 1291993.1)
Last updated on JANUARY 29, 2022
Applies to:Hyperion BI+ - Version 22.214.171.124.502 to 126.96.36.199.502 [Release 11.1]
Information in this document applies to any platform.
The symptoms are related to workspace login if following two conditions exist.
1. Workspace agent service and workspace web application service are installed on separate
2. A firewall with very restrictive rules sits between these two hosts.
After invoking the workspace home page when user credentials are supplied in login
dialog box ,the hour glass gets displayed on the screen for as long as the browser session
is not manually killed from task manger on client machine.
This can occur if the firewall rules are changed from relaxed (with a big range of open TCP ports for incoming and out going traffic) to very restrictive (allowing only very few ports for in bound and out bound traffic)
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