After Migrating Hyperion Planning Application Error "Failed to Sync With User Provisioning" (Doc ID 1304685.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 9.3.1.0.00 to 11.1.1.3.00 [Release 9.3 to 11.1]
Information in this document applies to any platform.
*May 27,2015*

Symptoms

When attempting to login to a manually migrated Hyperion Planning application with the owner user id, it fails with the following error:

Failed to sync with user provisioning.

The username exists in the target Shared Services. Running the provisionusers utility for this user, reports the following error in the userprovisionsync.log:

com.hyperion.planning.DuplicateUserException: Another user with the name <username> already exists.

Changes

The Planning application relational database has been copied from a source system to a target system.

Cause

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