Opening Large Financial Reporting Book In PDF Format Fails With Error: "HTTP 500" Or "Unable To Process Request" (Doc ID 1304746.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 to 11.1.2.1.000 [Release 11.1]
Information in this document applies to any platform.
11.2.15

Symptoms

When attempting to open a large Financial Reporting (FR) book in PDF format, either of the following errors are randomly returned:

The FR Print server reports the error:

ERROR PrintInstanceThread The table of contents in book 'BOOK Name' was not produced.
ERROR PrintInstanceThread Could not print instance or book: 'BOOK Name'. The print file was not produced.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms