OBIEE 11g: Error "Error Codes: GDU6UYHS:U6ODQOW2:IHVF6OM7:OPR4ONWY:U9IM8TAC:SDKE4UTF" when Password Contains Special Non-Alphanumeric Characters (Doc ID 1305589.1)

Last updated on APRIL 24, 2013

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.3.0 [1905] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.3.0 [1905] and later
Information in this document applies to any platform.
Checked for relevance 24-Apr-2013

Symptoms

When the password for BISYSTEMUSER in WebLogic Server includes special non-alphanumeric characters, you get the following error on logging into OBIEE:

Error retrieving user/group data from Oracle BI Server's User Population API.
Error Details
Error Codes: GDU6UYHS:U6ODQOW2:IHVF6OM7:OPR4ONWY:U9IM8TAC
Unable to create a system user connection to BI Server while running user population queries
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. [nQSError: 43113] Message returned from OBIS. [nQSError: 43126] Authentication failed: invalid user/password.Please have your System Administrator look at the log for more details on this error.

For example, if the password is auto-generated it might look like: 6cD?PLn24k#T*cE3;Z. This will cause the error.  But a password like Zgl4ohajcwf2n will not cause the error.

Cause

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