When Trying To Edit A Hyperion Planning Form User Receives The Following Error: "Unable To Obtain A Connection To Hyperion Essbase. If This Problem Persists, Please Contact Your Administrator." (Doc ID 1315967.1)

Last updated on JULY 17, 2017

Applies to:

Hyperion Planning - Version 11.1.1.3.00 and later
Information in this document applies to any platform.
12.9.15

Symptoms

When trying to edit a form, user received the following error:  "Unable To Obtain A Connection To Hyperion Essbase. If This Problem Persists, Please Contact Your Administrator."

When performing a Refresh Security Filters from Planning to Essbase, the following error is received:  "unable to connect to Hyperion Essbase. Verify that Hyperion Essbase is running and check your network connections."

When trying to open any form, the following error is received:  "A substitution variable required for this calculation is undefined. Variable: VarName"

The Essbase.log reports the following error:  "Authentication Fails against the Shared Services Server with Error [60:1052:Password of UserName has expired.]"

Changes

Password has expired for the user Planning is using to connect to Essbase

Cause

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