Unable to Access Disclosure Management Client in Smart View 11.1.2.1. Extensions Grayed out in both Excel and Word

(Doc ID 1318876.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Disclosure Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

Installed 11.1.2.1 Disclosure Management on client workstation running Windows 7.

Office 2010
.NET Framework 3.5

Successfully installed Smart View and can create a Shared Connection Provider to Essbase

Extensions grayed out in both Excel and Word.
When going to Options and trying to enable Extensions receive the following error:

Microsoft .NET Framework
Unhandled exception has occurred in a component in your application. If you click continue the application will ignore this error and attempt to continue.

Creating an instance of the COM component with CLSID {74E3234C-9262F-4998-939D75DD25B8} from the |ClassFactory failed due to the following error: 80040110

DETAILS gives:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x80040110): Creating an instance of the COM component with CLSID {74E3234C-962F-4498-9B14-939D75DD25B8} from the IClassFactory failed due to the following error: 80040110.
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.SVExtActivator.TraceMessage(String message, TraceLevel level)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.SVExtActivator.TraceError(String message)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.SVExtActivator.StartExtension(SVExtensionInfo ext)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.SVExtActivator.EnableExtension(Boolean fEnabled, String strRegistryID)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.UsrCtlExtDescriptor.button_Enable_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5444 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
BIPlusConnector
Assembly Version: 11.1.2.0
Win32 Version: 11.1.2.0
CodeBase: file:///C:/Oracle/SmartView/Bin/BIPlusConnector.DLL
----------------------------------------
Oracle.SmartView.Interop.SVRC
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Oracle/SmartView/Bin/Oracle.SmartView.Interop.SVRC.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Oracle.DisclosureManagement.SmartViewExtension
Assembly Version: 11.1002.1000.82
Win32 Version: 11.1002.1000.82
CodeBase: file:///C:/Program%20Files/Oracle%20Hyperion%20Disclosure%20Management/Oracle.DisclosureManagement.SmartViewExtension.dll
----------------------------------------
Oracle.DisclosureManagement.Core
Assembly Version: 11.1002.1000.82
Win32 Version: 11.1002.1000.82
CodeBase: file:///C:/Program%20Files/Oracle%20Hyperion%20Disclosure%20Management/Oracle.DisclosureManagement.Core.DLL
----------------------------------------
Oracle.DisclosureManagement.Interfaces
Assembly Version: 11.1002.1000.82
Win32 Version: 11.1002.1000.82
CodeBase: file:///C:/Program%20Files/Oracle%20Hyperion%20Disclosure%20Management/Oracle.DisclosureManagement.Interfaces.DLL
----------------------------------------
Microsoft.Office.Interop.Word
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4762.1000
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Word/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Word.dll
----------------------------------------
Microsoft.Office.Interop.Excel
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4756.1000
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Excel/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Excel.dll
----------------------------------------
Oracle.DisclosureManagement.Common.UI
Assembly Version: 11.1002.1000.82
Win32 Version: 11.1002.1000.82
CodeBase: file:///C:/Program%20Files/Oracle%20Hyperion%20Disclosure%20Management/Oracle.DisclosureManagement.Common.UI.DLL
----------------------------------------
office
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4760.1000
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/office/14.0.0.0__71e9bce111e9429c/office.dll
----------------------------------------
stdole
Assembly Version: 7.0.3300.0
Win32 Version: 7.00.9466
CodeBase: file:///C:/Windows/assembly/GAC/stdole/7.0.3300.0__b03f5f7f11d50a3a/stdole.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Cause

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