Financial Reporting Error "Unable to locate tools.jar" When Running FRSetupPrintServer.Cmd Script (Doc ID 1321206.1)

Last updated on MAY 31, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

You are trying to run the FRSetupPrintServer.cmd script and are getting the error:

Unable to locate tools.jar.  Expected to find it in ...\common\JRE\Sun\1.6.0\lib\tools.jar.  Please check ....log for more detail.

The Print Service is not getting created in Windows' Services panel.

Cause

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