OBIEE 11g: Error: "Unable to Sign In An invalid User Name or Password was entered." and ""mds-owsm": ORA-28000: the account is locked" When You Log Into OBIEE
(Doc ID 1327348.1)
Last updated on JULY 17, 2023
Applies to:
Business Intelligence Server Enterprise Edition - Version 11.1.1.3.0 [1905] to 11.1.1.5.0 [1308] [Release 11g]Business Intelligence Suite Enterprise Edition - Version 11.1.1.3.0 [1905] to 11.1.1.5.0 [1308] [Release 11g]
Information in this document applies to any platform.
Symptoms
You are unable to log in to OBIEE, even with newly created users. The URL is:
http://<machine_name>:9704/analytics/saw.dll?bieehome
where <machine_name> represents the server host name or IP address. You have previously been able to log into OBIEE using this URL. You get this error message:
Unable to Sign In
An invalid User Name or Password was entered.
You can see error messages in NQServer.log file and bi_server1.log file. The errors are:
NQserver.log:
[Timestamp][OracleBIServerComponent] [ERROR:1] [] [] [ecid:] [tid: ] Error Message For BISystemUser: User not authenticated.
[Timestamp][OracleBIServerComponent] [ERROR:1] [] [] [ecid:] [tid: ] [nQSError: 43126] Authentication failed: invalid user/password.
bi_server1.log:
"mds-owsm": ORA-28000: the account is locked
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |