OBIEE 11g: Error: "Unable to Sign In An invalid User Name or Password was entered." and ""mds-owsm": ORA-28000: the account is locked" When You Log Into OBIEE (Doc ID 1327348.1)

Last updated on JANUARY 23, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.3.0 [1905] to 11.1.1.5.0 [1308] [Release 11g]
Business Intelligence Suite Enterprise Edition - Version 11.1.1.3.0 [1905] to 11.1.1.5.0 [1308] [Release 11g]
Information in this document applies to any platform.
***Checked for relevance on 10-Dec-2013***

Symptoms

You are unable to log in to OBIEE, even with newly created users. The URL is:
http://<machine_name>:9704/analytics/saw.dll?bieehome
where <machine_name> represents the server host name or IP address. You have previously been able to log into OBIEE using this URL.  You get this error message:

Unable to Sign In
An invalid User Name or Password was entered.



You can see error messages in NQServer.log file and bi_server1.log file. The errors are:

NQserver.log:

[2011-04-15T18:46:18.000+00:00][OracleBIServerComponent] [ERROR:1] [] [] [ecid:00hzozqOay82bM1pzsH7iW0000sw000000] [tid: 12ac] Error Message For BISystemUser: User not authenticated.
[2011-04-15T18:46:18.000+00:00][OracleBIServerComponent] [ERROR:1] [] [] [ecid:00hzozqOay82bM1pzsH7iW0000sw000000] [tid: 12ac] [nQSError: 43126] Authentication failed: invalid user/password.


bi_server1.log:

"mds-owsm": ORA-28000: the account is locked

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms