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Hyperion Shared Services Fails to Start After Upgrading to (Doc ID 1330551.1)

Last updated on JANUARY 31, 2022

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.


After upgrading (applying maintenance release) from EPM to EPM, Shared Services service fails to start correctly. The OpenLDAP service does start correctly.

The SharedServices_Security.log file (located in HYPERION_HOME\logs\SharedServices9) contained the following error:
"Failed to connect to the user directory Native Directory.[Root Cause: [LDAP: error code 49 - Invalid Credentials] ]."


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