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Hyperion Shared Services Fails to Start After Upgrading to 11.1.1.3 (Doc ID 1330551.1)

Last updated on JUNE 25, 2018

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Information in this document applies to any platform.
***Checked for relevance on 1.2.15***

Symptoms

After upgrading (applying maintenance release) from EPM 11.1.1.2 to EPM 11.1.1.3, Shared Services service fails to start correctly. The OpenLDAP service does start correctly.

The SharedServices_Security.log file (located in HYPERION_HOME\logs\SharedServices9) contained the following error:
"Failed to connect to the user directory Native Directory.[Root Cause: [LDAP: error code 49 - Invalid Credentials] ]."

Cause

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