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Hyperion Shared Services Fails to Start After Upgrading to 11.1.1.3 (Doc ID 1330551.1)

Last updated on JANUARY 31, 2022

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Information in this document applies to any platform.

Symptoms

After upgrading (applying maintenance release) from EPM 11.1.1.2 to EPM 11.1.1.3, Shared Services service fails to start correctly. The OpenLDAP service does start correctly.

The SharedServices_Security.log file (located in HYPERION_HOME\logs\SharedServices9) contained the following error:
"Failed to connect to the user directory Native Directory.[Root Cause: [LDAP: error code 49 - Invalid Credentials] ]."

Cause

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In this Document
Symptoms
Cause
Solution


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