Hyperion Shared Services Fails to Start After Upgrading to 18.104.22.168
(Doc ID 1330551.1)
Last updated on JUNE 25, 2018
Applies to:Hyperion BI+ - Version 22.214.171.124.00 and later
Information in this document applies to any platform.
***Checked for relevance on 1.2.15***
After upgrading (applying maintenance release) from EPM 126.96.36.199 to EPM 188.8.131.52, Shared Services service fails to start correctly. The OpenLDAP service does start correctly.
The SharedServices_Security.log file (located in HYPERION_HOME\logs\SharedServices9) contained the following error:
"Failed to connect to the user directory Native Directory.[Root Cause: [LDAP: error code 49 - Invalid Credentials] ]."
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