Unable to Open the DRM Console or Connect as an External User (Doc ID 1331883.1)

Last updated on MARCH 01, 2016

Applies to:

Hyperion Data Relationship Management - Version 9.3.3.0.00 to 11.1.1.3.00 [Release 9.3 to 11.1]
Information in this document applies to any platform.

Symptoms

You are unable to connect to the DRM Console or log on via DRM client with an external Authenticated CSS user. The following Events are recorded are in the application Event log when a CSS user tries to access DRM:

Reporting queued error: faulting application dllhost.exe, version 5.2.3790.3959, faulting module kernel32.dll, version 5.2.3790.4480.
Reporting queued error: faulting application dllhost.exe, version 5.2.3790.3959. faulting module Kernel.dll, version 5.2.3790.4480, fault address 0x0000bef7.

EOleException with message.

External Exception EAccessViolation with message "Access violation at address 6D6CF45B in module 'jvm.dll' Read of address 0000000"

Cause

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