Unable to login to Financial Close Management ("The Authentication for xxxxx failed.") or access its artifact in Shared Services Console ("EPMLCM-37020: An error/exception occurred")

(Doc ID 1332471.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Close Management - Version 11.1.2.1.000 to 11.1.2.2.300 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Users are unable to login to Financial Close Management (FCM) or access its artifact via Shared Services Console. When trying to login, the system returns the following error:

The Authentication for xxxxx failed. Please enter valid credentials.

When trying to access the FCM application artifact in the Shared Services Console, the error displayed is:

EPMLCM-37020: An error/exception occurred while performing the operation. Cannot copy contents into file.

Cause

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