DRM Error at Logon "'Server Was Unable to Process the Request ---> Authentication Failed for User 'NAME'. Invalid Credentials."

(Doc ID 1332916.1)

Last updated on APRIL 04, 2016

Applies to:

Hyperion Data Relationship Management - Version to [Release 9.2 to 11.1]
Information in this document applies to any platform.


When you try to log on, the following message is displayed:

"Server was unable to process the Request ---> Authentication failed for user 'NAME'. Invalid Credentials"

The system had recently been re-installed to apply an upgrade.

One of the following applies:


A fresh DRM/MDM installation has been run.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms