Last updated on JUNE 07, 2016
Applies to:Hyperion BI+ - Version 188.8.131.52.000 to 184.108.40.206.000 [Release 11.1]
Hyperion Essbase Studio - Version 220.127.116.11.00 and later
Information in this document applies to any platform.
11.1.2 FR Studio running on a stand-alone workstation/desktop connecting to Server using Network Address Translation (NAT) and running behind a firewall fails to connect to Essbase server.with "Unable to connect to server" error in FR Studio and an error similar to:
[SRC_CLASS: com.hyperion.reporting.client.HRAdmHelper] [SRC_METHOD: getAppsDbs] Error:
Error getting CSS support information for driver [HssEssDriver][[
com.hyperion.ap.APException:  Error: Error getting CSS support information for driver
is logged in FRClientLogging.log on the FR Studio machine.
Specific communication ports must be opened through the firewall in the customer environment and the Hyperion products configured to limit communication to the specified ports. Retrofitting a firewall into an existing environment or changes to existing firewall settings or Hyperion port could cause this issue to occur/reoccur.
On Windows OS, some of the configuration setting for the FR Web Application are applied by adding/editing Windows Registry settings. Redeploying the FR Web Application resets the registry settings to default/deletes any settings that have been added. This can cause connectivity and performance issues to reoccur after the the changes were initially applied.
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