After An OBIEE 11g Upgrade, The 'My Dashboard' Link Displays A 'Spinning' Icon And Never Returns

(Doc ID 1334531.1)

Last updated on SEPTEMBER 12, 2013

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Information in this document applies to any platform.
***Checked for relevance on 12-Sept-2013***

Symptoms

After deploying the RPD and catalog in OBIEE 11g (11.1.1.5), when logging into analytics (using the default user that comes with installation of 11.1.1.5) and clicking on the dashboard link, the image keeps revolving (spinning) and the dashboard list does not come up. After waiting for several minutes, the list will display.

If you access the catalog link, everything gets displayed immediately and you are able to work with Answers and Dashboards.

The spinning dashboard icon looks like this:





The following messages are observed in the  Presentation Server log (saw0.log):


2011-06-09T11:38:03.000-07:00] [OBIPS] [WARNING:16] [] [saw.subsystem.portal.list.timings] [ecid: 983d779d199708a3:2488a3ff:130717e8adf:-8000-000000000000969b,0:1] [tid: 8720] Generating portal list JSON in 903 seconds.[[
File:ssportal.cpp
Line:3128
Location:
saw.subsystem.portal.list.timings
saw.httpserver.processrequest
saw.rpc.server.responder
saw.rpc.server
saw.rpc.server.handleConnection
saw.rpc.server.dispatch
saw.threadpool
saw.threads
SessionID: sr0sj84or78r5uhig3jr5u1lakg0q8ep0ngh8eazOr07UFe9WWNtKG
AuthProps: AuthSchema=UidPwd|PWD=******|UID=userA|User=userA
ecid: 983d779d199708a3:2488a3ff:130717e8adf:-8000-000000000000969b,0:1
ThreadID: 8720
HttpCommand: getDashboardList
RemoteIP: XXX.XXX.XX.XXX
]]


[2011-06-09T11:38:03.000-07:00] [OBIPS] [WARNING:16] [] [saw.subsystem.portal.list.timings] [ecid: ea3e0dd0413682c2:-28582a90:13071a7398a:-8000-00000000000065bf,0:1] [tid: 8188] Generating portal list JSON in 600 seconds.[[



186 occurrences of path not found type messages

[2011-06-09T13:16:35.000-07:00] [OBIPS] [TRACE:1] [] [saw.catalog.local.readObject] [ecid: 983d779d199708a3:2488a3ff:130717e8adf:-8000-000000000000aaa0,0:1] [tid: 2240] Path not found (/system/security/accountids/788/bips3425c81b5afbb3b5ef7db372)[[



and you may see a similar message in Enterprise Manager Fusion Middleware Control

Changes

A catalog upgrade was originally performed from OBIEE 10.1.3.4.1 to 11.1.1.5.

There was in interim upgrade to 11.1.1.3, during this time application areas 'ABC' and 'XYZ' were developed in 11.1.1.3, this catalog was upgraded to 11.1.1.5

Then, the two catalogs were merged.

Cause

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