Interactive Reporting Error " Exception occurred in doOpenDocument" When Opening BQY in iHTML (Doc ID 1341098.1)

Last updated on JANUARY 02, 2015

Applies to:

Hyperion BI+ - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
***1.2.15***

Symptoms

Some users are not able to open the report in iHTML mode. They are able to open and process it in Interactive Reporting web client. The following error message is generated:

Code: 2001
An Interactive Reporting Service error has occurred.-ERROR: Exception occurred in doOpenDocument.
Actor: tools.iHTML

The following errors can be found in server_messages_IntelligenceService.log:

Exception Message: ERROR: Exception occurred in doOpenDocument.
00007: [2011-07-11T15:14:08.518+04:00] [IR] [ERROR] [] [oracle.IR.com.brio.one.services.bqservice] [host: me21] [nwaddr: 10.109.82.147] [tid: 14] [userId: ME21$] [ecid: 0000J4OqSlN9TcdLleK6yZ1E6hTc000003,0] [resource_id: 00000130a8a36c90-0000-ab28-0a6d5293] [session_id: DmYA9d99-0000013118e73411-0000-8053-0a6d5293] [subject: SavitaB] [resource: IBQServiceImpl::openDocument4Common] [originator_name: InteractiveReportingService] ERROR: Exception occurred in doOpenDocument.[[
00010: [2011-07-11T15:14:08.516+04:00] [IR] [ERROR] [] [oracle.IR.com.brio.one.services.bqservice] [host: me21] [nwaddr: 10.109.82.147] [tid: 16] [userId: ME21$] [ecid: 0000J4OqTCT9TcdLleK6yZ1E6hTc000007,0] [resource_id: 00000130a8a36c90-0000-ab28-0a6d5293] [session_id: DmYA9d99-0000013118e73411-0000-8053-0a6d5293] [subject: SavitaB] [resource: IBQServiceImpl::openDocument4Common] [originator_name: InteractiveReportingService] ERROR: Exception occurred in doSetLocalPeferences.[[
00013: [2011-07-11T15:14:08.517+04:00] [IR] [INCIDENT_ERROR] [] [oracle.IR.com.brio.one.services.bqservice] [host: me21] [nwaddr: 10.109.82.147] [tid: 12] [userId: ME21$] [ecid: 0000J4OqSlN9TcdLleK6yZ1E6hTc000004,0] [resource_id: SYSTEM] [session_id: DEFAULT] [subject: SYSTEM] [resource: SYSTEM] [originator_name: InteractiveReportingService] Caught *ANY* in D:\talleyrand\views\buster_talleyrand_bi_code\v1_bi_code\services\com\brio\one\services\bqservice\idl\impl\ibqserviceimpl.cpp:2270 @[IBQServiceImpl::generateData3]![[

Cause

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