Smart View Errors "Cannot Connect to Provider" and "System.OutOfMemoryException" (Doc ID 1343696.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.1.3.00 and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

When you run a large report in SmartView for Office you get the error:

Cannot Connect To Provider. Make Sure It Is Running In the Specified Host/Port. (Error 500)

Smaller reports are displayed correctly. You have implemented the solution suggested in <Document 1272729.1>, but it didn't help.

In the Windows Event Log (Application) on the web server the following error message is recorded:

Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Event code: 3005
Event message: An unhandled exception has occurred.
Exception information:
Exception type: OutOfMemoryException
Exception message: Exception of type 'System.OutOfMemoryException' was thrown.

Cause

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