Financial Reporting Reports Fail To Display Any Results In HTML Or PDF (Doc ID 1345703.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
***Checked for relevance on11.30.15**

Symptoms

When you sign into Workspace and attempt to preview a Financial Reporting report (in either HTML or PDF format), the resulting page is blank.  There is a yellow exclamation mark in the corner of the browser window which, when double-clicked, displays errors such as the following:

Message: Expected ';'
Line: 71
Char: 197
Code: 0
URI: http://psb28h11fndp01:19000/hr/modules/com/hyperion/reporting/web/reportViewer/HRHtmlReport.jsp?newInstanceId=2204233&repository_path=%2FFinance_Templates%2FTemplates%2FFY10%20-%20FY11%20Comparison%20All%20Functions&elementType=2&viewAs=html&run=1&showprompts=true&showuserpov=prefs



####<MMM DD, YYYY HH:MM:SS AM PDT> <Warning> <JMX> <PSB28H11FNDP01> <FinancialReporting0> <DmsThread-1> <> <> <0000J6HT_uS9Hfw70FMaMF1EERVb000000> <1312470284472> <BEA-149515> <An error was encountered getting the attribute AdminServerHost on the MBean com.bea:Name=FinancialReporting0,Type=ServerRuntime during a call to getAttributes>




####<MMM DD, YYYY HH:MM:SS AM PDT> <Error> <HTTP> <PSB28H11FNDP01> <FinancialReporting0> <[ACTIVE] ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1312480473165> <BEA-101020> <[ServletContext@9681039[app:FINANCIALREPORTING module:hr path:/hr spec-version:2.5 version:11.1.2.0]] Servlet failed with Exception
java.lang.NullPointerException
at jsp_servlet._modules._com._hyperion._reporting._web._reportviewer.__hrreport._jspService(__hrreport.java:2213)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
......


- All users are all reports (including new ones) are equally impacted.
- In the FR Studio, the Print Preview feature successfully works.
- All the FR services appear to be working and all the required ports are open.

Cause

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