Hyperion Financial Management Error "Provider cannot be found. Ensure that the provider has been installed properly" (Doc ID 1347082.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.1.3.50 and later
Information in this document applies to any platform.

Symptoms

Hyperion Financial Management (HFM) is unable to start up. The errors in the log file seem to be suggesting that it can no longer communicate with the Oracle database. The error message displayed in the Workspace web interface is just:

There was some communication error

Using the test workaround URL to access Financial Management without Workspace (processlogon.asp) which is still available in version 11.1.1.3.x, gives additional error messages:

An unknown error has occurred in the HsxSQLHelper object.
Provider cannot be found. Ensure that the provider has been installed properly.

Cause

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