Menu Maker Error "The Connection Cannot Be Used To Perform This Operation. It Is Either Closed Or Invalid In It's Context"

(Doc ID 1347084.1)

Last updated on MAY 04, 2018

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

Trying to access Menu Maker using the FDM Web component, the following error appears:
“Error: Errorcode: -2146826252; Source: clsAppServer.fInitialize
Detail: Unable to connect to database.  Please check database information and verify database is accessible.”

The admin.err has the following errors::

ERROR:
Code............................................. 3709
Description...................................... The connection cannot be used to perform this operation. It is either closed or invalid in this context.
SELECT tSecObjectItems.AppType, tSecObjectItems.AppObject, tSecObject_Locale.AppObjectCaption, tSecObject.AppObjectSeq, tSecObjectItems.AppObjItem, tSecObjectItems.AppObjControl, tSecObjectItems.AppObjControlType, tSecObjectItems_Locale.AppObjControlCaption, tSecObjectItems_Locale.AppObjControlToolText, tSecObjectItems.AppObjControlLevel, tSecObjectItems.AppObjControlIndex, tSecObjectItems_Locale.LangKey FROM tSecObject INNER JOIN tSecObjectItems ON UPPER(tSecObject.AppObject) = UPPER(tSecObjectItems.AppObject) AND UPPER(tSecObject.AppType) = UPPER(tSecObjectItems.AppType) INNER JOIN tSecObject_Locale ON UPPER(tSecObject.AppType) = UPPER(tSecObject_Locale.AppType) AND UPPER(tSecObject.AppObject) = UPPER(tSecObject_Locale.AppObject) INNER JOIN tSecObjectItems_Locale ON UPPER(tSecObjectItems.AppType) = UPPER(tSecObjectItems_Locale.AppType) AND UPPER(tSecObjectItems.AppObject) = UPPER(tSecObjectItems_Locale.AppObject) And tSecObjectItems.AppObjItem = tSecObjectItems_Locale.AppObjItem WHERE (((UPPER(tSecObjectItems.AppType))=N'WEBCLIENT') AND ((UPPER(tSecObjectItems.AppObject))=N'MENU MAKER FORM') AND ((tSecObjectItems_Locale.AppObjControlCaption)<>N'-' OR (tSecObjectItems_Locale.AppObjControlCaption) IS NULL) AND ((tSecObject_Locale.LangKey)=1033) AND ((tSecObjectItems_Locale.LangKey)=1033)) ORDER BY tSecObject.AppObjectSeq, tSecObjectItems.AppObjItem
Procedure........................................ clsDataAccess.farsSnap
Component........................................ upsWDataWindowDM
Version.......................................... 1112
Thread........................................... 6368

IDENTIFICATION:
User............................................. admin
Computer Name....................................
App Name.........................................
Client App....................................... WebClient

CONNECTION:
Provider......................................... ORAOLEDB.ORACLE
Data Server......................................
Database Name....................................
Trusted Connect..................................
Connect Status.. Connection Open
......

  ** Begin FDM Runtime Error Log Entry [2011-07-06 11:44:25] **
-------------------------------------------------------------
ERROR:
Code............................................. 3709
Description...................................... Data access error.
Procedure........................................ clsSQL.fSecItemsForObject
Component........................................ upsWDataWindowDM
Version.......................................... 1112
Thread........................................... 6368

IDENTIFICATION:
User............................................. admin
Computer Name....................................
App Name.........................................
Client App....................................... WebClient

Cause

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