FDM Login Fails with Error: "Error: An error occurred logging on to the system. Detail: The username or password is invalid." (Doc ID 1347835.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.1.3.00 and later
Information in this document applies to any platform.
1.12.16

Symptoms

Login to FDM, using the web interface or the workbench, fail for all users. Using the web interface, the system returns the following error:

Error: An error occurred logging on to the system.
Detail: The username or password is invalid.
Stacktrace:
LoadBalanceMgr._clsLoadBalance.fAuthenticate(strUserName[String], strPassword[String], strDomainName[String], strApplicationName[String])
Hyperion.FDM.AuthorizedPages.LogonPage.AppLogin(AppName[String], Username[String], Password[String], Domain[String], Token[String])


A similar error is shown when trying to login using the workbench.
Another symptoms is when trying to test the connection for the Shared Services provider in the FDM Load Balance configuration. The following error is displayed:

Shared Services connection failed.

Changes

Admin user password has changed.

Cause

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