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Unable to Open Microsoft Word. SmartView Error Message "Failed to Open Message Log File" (Doc ID 1348894.1)

Last updated on MAY 23, 2018

Applies to:

Hyperion Financial Management - Version 11.1.2.0.00 and later
Information in this document applies to any platform.

Symptoms

It is not possible to open Microsoft Word. It keeps crashing and the following error message is shown:

Failed to open message log file.

MS Excel opens without problems.

Changes

Recent upgrade

Cause

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