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Unable to Open Microsoft Word. SmartView Error Message "Failed to Open Message Log File" (Doc ID 1348894.1)

Last updated on MAY 23, 2018

Applies to:

Hyperion Financial Management - Version and later
Information in this document applies to any platform.


It is not possible to open Microsoft Word. It keeps crashing and the following error message is shown:

Failed to open message log file.

MS Excel opens without problems.


Recent upgrade


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