Accessing Hyperion System 9 BI+ Project Within Hyperion Shared Services Returns Error: "Unable to contact the application. Please contact the server administrator" (Doc ID 1351132.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Hyperion BI+ - Version: 9.3.1.0.00 to 9.3.3.0.00 - Release: 9.3 to 9.3
Information in this document applies to any platform.

Symptoms

Within Hyperion Shared Services (HSS) 9.3.x, and selecting the "Hyperion System 9 BI+" project the following error occurs: 
"Unable to contact the application. Please contact the server administrator"
The steps taken when this error message is seen are:
  1. Access HSS console
  2. Select HSS > Projects > Hyperion System 9 BI+
When the error occurs, the provisioning of users to BI+ is unable to proceed.

Cause

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