Enterprise Performance Management Foundation Service Does Not Start After Server Reboot (Doc ID 1353216.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.0.00 and later
Information in this document applies to any platform.

Symptoms

When accessing Hyperion Shared services and Enterprise Performance Management (EPM) Workspace login page, an "http 404" error occurs. 

This was a working environment prior a server reboot being done without stopping any of the EPM services. 

NOTE: This scenario was seen Virtual Machine (VM) environment.

The "Middleware_Home/user_projects/domains/EPMSYSTEM/Servers/Foundation/logs/Foundation0.log" file contains the following error:

weblogic.diagnostics.lifecycle.DiagnosticComponentLifecycleException: weblogic.store.PersistentStoreException: [Store:280020]There was an error while reading from the log file
at weblogic.diagnostics.lifecycle.ArchiveLifecycleImpl.initialize(ArchiveLifecycleImpl.java:66)
at weblogic.diagnostics.lifecycle.DiagnosticFoundationService.start(DiagnosticFoundationService.java:107)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: weblogic.store.PersistentStoreException: [Store:280020]There was an error while reading from the log file
at weblogic.store.io.file.Heap.getNextRecoveryFile(Heap.java:821)
at weblogic.store.io.file.Heap.recover(Heap.java:733)
at weblogic.store.io.file.FileStoreIO.recover(FileStoreIO.java:609)
at weblogic.store.io.file.FileStoreIO.open(FileStoreIO.java:97)
at weblogic.store.internal.PersistentStoreImpl.recoverStoreConnections(PersistentStoreImpl.java:332)
at weblogic.store.internal.PersistentStoreImpl.open(PersistentStoreImpl.java:323)
at weblogic.store.xa.PersistentStoreManagerXA.createFileStore(PersistentStoreManagerXA.java:104)
at weblogic.store.xa.PersistentStoreManagerXA.createFileStore(PersistentStoreManagerXA.java:177)
at weblogic.diagnostics.archive.DiagnosticStoreRepository.getStore(DiagnosticStoreRepository.java:85)
at weblogic.diagnostics.lifecycle.ArchiveLifecycleImpl.initialize(ArchiveLifecycleImpl.java:64)
... 4 more
Caused by: java.io.IOException: Error reading from file, Reached the end of the file., errno=38
at weblogic.store.io.file.direct.DirectIONative.read(Native Method)
at weblogic.store.io.file.direct.DirectFileChannel.read(DirectFileChannel.java:134)
at weblogic.store.io.file.StoreFile.read(StoreFile.java:294)
at weblogic.store.io.file.Heap.getNextRecoveryFile(Heap.java:819)
... 13 more

Cause

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