Planning Upgrade From 9.3.1 To 11.1.1.3 Fails with Error: "Cannot Find String, That Run Java" (Doc ID 1354752.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version: 9.3.1.1.00 to 11.1.1.3.00 - Release: 9.3 to 11.1
Information in this document applies to any platform.

Symptoms

When upgrading Planning from v9.3.1 to v11.1.1.3 and executing Installtool.cmd all product selections are grayed out.  The installTool-install.log shows the error:

(Aug 31, 2011, 06:41:50 PM), com.hyperion.hit.wizard.Wizard, INFO, Starting wizard.
(Aug 31, 2011, 06:41:50 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:WelcomeWizardState
(Aug 31, 2011, 06:42:19 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:DestinationState
(Aug 31, 2011, 06:42:34 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:InstallTypeState
(Aug 31, 2011, 06:42:39 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:FeatureSelectionState
(Aug 31, 2011, 06:43:45 PM), com.hyperion.install.context.DiskSpaceCheck, INFO, Required disk space: 1680
(Aug 31, 2011, 06:43:45 PM), com.hyperion.install.context.DiskSpaceCheck, INFO, Free desk space: 1609
(Aug 31, 2011, 06:45:56 PM), com.hyperion.install.context.DiskSpaceCheck, INFO, Required disk space: 1680
(Aug 31, 2011, 06:45:56 PM), com.hyperion.install.context.DiskSpaceCheck, INFO, Free desk space: 1904
(Aug 31, 2011, 06:45:56 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:ProductHomesState
(Aug 31, 2011, 06:46:27 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:InstallConfirmationState
(Aug 31, 2011, 06:48:13 PM), com.hyperion.install.action.impl.OUIExecAction, INFO, Creating Oracle inventory.
(Aug 31, 2011, 06:48:13 PM), com.hyperion.cis.utils.ScriptFileModifier, INFO, File E:\Hyperion\common\config\9.5.0.0\startconfigtool.bat does not exist - creating it...
(Aug 31, 2011, 06:48:13 PM), com.hyperion.install.util.ConsoleUtil, ERROR, Can not find string, that run java
(Aug 31, 2011, 06:48:13 PM), com.hyperion.hit.wizard.Wizard, INFO, Wizard state is:InstallSummaryState

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms