Unable to Start OBIEE 11g Server In Clustered Windows Universal Naming Convention (UNC) Environment (Doc ID 1354815.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Microsoft Windows x64 (64-bit)
***Checked for relevance on16-Sep-2013***

Symptoms

You are using Windows Universal Naming Convention (UNC) format to access an Oracle Business
Intelligence Enterprise Edition (OBIEE) cluster on a Windows server where both the repository (.rpd)
and Web Catalog are shared.

Using the following syntax for both .rpd and Web Catalog (in EM) works fine:

\\computername\sharename\path\filename



Since this is a clustered environment, you want to set the path to the 'cluster_shared' name instead of the 'computername.'  
For example:

\\cluster_shared\sharename\path\filename



When using the above UNC format, the BI Server and Presentation Server will not start up.
The following error is seen in the sawlog file:

[2011-08-01T08:23:43.000 01:00] [OBIPS] [ERROR:16] []
[saw.sqlNodeCacheMgr.cleanExpired] [ecid:
00i1wtDt0i^Bt1STaE_e^a0001do000000,0:53580] [tid: 3020] Unable to write GUID
state object to web catalog.
Path not found (/system/mktgcache/CUKOBCC1APP0057/sawguidstate)[[
File:cachemgr.cpp
Line:246
Location:
saw.sqlNodeCacheMgr.cleanExpired
saw.Marketing.cache.cleanup
saw.taskScheduler.processJob
saw.threadpool
saw.threads
ecid: 00i1wtDt0i^Bt1STaE_e^a0001do000000,0:53580
ThreadID: 3020
task: Cache/Marketing
]]

Cause

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