OBIEE 11g: BI Publisher Page does not Load, the Browser Shows a Blank Blue Screen and Error: "Access denied. Check "Access SOAP" privilege" (Doc ID 1359064.1)

Last updated on MARCH 24, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Reporting and Publishing - Version 11.1.1.7.1 to 11.1.1.7.1 [Release 11g]
Information in this document applies to any platform.
***Checked for relevance on 26-Nov-2014***

Symptoms

You installed OBIEE 11.1.1.5.
Following the installation, you are unable to log in to BI Publisher.
When you try to access BI Publishers URL (i.e. http://machine.domain:9704/xmlpserver), the browser window changes to a blank, blue screen.
No further information is displayed in the browser window.

The following errors are seen in the BI Publisher log :-

[bi_server1] [WARNING] [] [oracle.xdo] [tid: 23] [userId: ] [ecid: 55fce5cf985197c1:5cbe6841:13cf7163ec1:-8000-000000000000221c,0] [APP: bipublisher#11.1.1] GlobalContext.getSudoSessionId: [class java.rmi.RemoteException: name: BISystemUser; Access denied. Check "Access SOAP" privilege.; nested exception is: [[
  javax.xml.ws.soap.SOAPFaultException: Access denied. Check "Access SOAP" privilege.]
]]
[bi_server1] [WARNING] [] [oracle.xdo] [tid: 23] [userId: ] [ecid: 55fce5cf985197c1:5cbe6841:13cf7163ec1:-8000-000000000000221c,0] [APP: bipublisher#11.1.1] oracle.xdo.servlet.CreateException: Failed to retrieve saw login password[[

This happens with Internet Explorer 7 and 8 and Firefox.

Cause

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