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OBIEE 11g: BI Publisher Page does not Load, the Browser Shows a Blank Blue Screen and Error: "Access denied. Check "Access SOAP" privilege" (Doc ID 1359064.1)

Last updated on JANUARY 30, 2022

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Reporting and Publishing - Version 11.1.1.7.1 to 11.1.1.7.1 [Release 11g]
Information in this document applies to any platform.

Symptoms

You installed OBIEE 11.1.1.5.
Following the installation, you are unable to log in to BI Publisher.
When you try to access BI Publishers URL (i.e. http://machine.domain:9704/xmlpserver), the browser window changes to a blank, blue screen.
No further information is displayed in the browser window.

The following errors are seen in the BI Publisher log :-

[bi_server1] [WARNING] [] [oracle.xdo] [tid: 23] [userId: ] [ecid: 55fce5cf985197c1:5cbe6841:13cf7163ec1:-8000-000000000000221c,0] [APP: bipublisher#11.1.1] GlobalContext.getSudoSessionId: [class java.rmi.RemoteException: name: BISystemUser; Access denied. Check "Access SOAP" privilege.; nested exception is: [[
  javax.xml.ws.soap.SOAPFaultException: Access denied. Check "Access SOAP" privilege.]
]]
[bi_server1] [WARNING] [] [oracle.xdo] [tid: 23] [userId: ] [ecid: 55fce5cf985197c1:5cbe6841:13cf7163ec1:-8000-000000000000221c,0] [APP: bipublisher#11.1.1] oracle.xdo.servlet.CreateException: Failed to retrieve saw login password[[

This happens with Internet Explorer 7 and 8 and Firefox.

Cause

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In this Document
Symptoms
Cause
Solution

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