Hyperion Financial Management for SmartView Error "Unknown Error in HFMProviderData at the root level is invalid. Line 1, position 1"
Last updated on NOVEMBER 20, 2017
Applies to:Hyperion Financial Management - Version 184.108.40.206.101 and later
Information in this document applies to any platform.
The below error occurs during refresh in a Smart View version 220.127.116.11.101 enabled work sheet:
Unknown Error in HfmProviderData at the Root Level Is Invalid. Line 1, Position 1.
Only certain users experience this issue. When using a web debugger (e.g. Fiddler), the following information can be found in trace file:
"Unknown Error in HFMProviderData at the root level is invalid. Line 1, position 1.StartIndex cannot be less than zero. Parameter name: startIndex "
<?xml version="1.0" encoding="utf-8" ?><exception errcode="10000" native="-1" type="warning"><desc>Unknown Error in HFMProviderData at the root level is invalid. Line 1, position 1.</desc><details from="HFMwsMetadata.GetDefaultPOV.">StartIndex cannot be less than zero.
Parameter name: startIndex</details></exception>
This issue will normally start after upgrading Hyperion Financial Managment to PSU 101 or 102. These versions added functionality to store the users last Point of View (POV) from a user's Ad Hoc grid, so that they would not have to reset their POV every time they create a new Ad Hoc grid in Smart View.
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