Hyperion Financial Management for SmartView Error "Unknown Error in HFMProviderData at the root level is invalid. Line 1, position 1" (Doc ID 1361427.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Symptoms

The below error occurs during refresh in a Smart View version 11.1.2.1.101 enabled work sheet:

Unknown Error in HfmProviderData at the Root Level Is Invalid. Line 1, Position 1.

Only certain users experience this issue. When using a web debugger (e.g. Fiddler), the following information can be found in trace file:

"Unknown Error in HFMProviderData at the root level is invalid. Line 1, position 1.StartIndex cannot be less than zero. Parameter name: startIndex "

<?xml version="1.0" encoding="utf-8" ?><exception errcode="10000" native="-1" type="warning"><desc>Unknown Error in HFMProviderData at the root level is invalid. Line 1, position 1.</desc><details from="HFMwsMetadata.GetDefaultPOV.">StartIndex cannot be less than zero.
Parameter name: startIndex</details></exception>

Changes

This issue will normally start after upgrading Hyperion Financial Managment to PSU 101 or 102.  These versions added functionality to store the users last Point of View (POV) from a user's Ad Hoc grid, so that they would not have to reset their POV every time they create a new Ad Hoc grid in Smart View. 

Cause

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