EPMA Error "HTTP Error 503 Service Temporary Unavailable" After Password Change for IIS Application Pool Identity User

(Doc ID 1363449.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.0.00 to 11.1.2.1.000 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Any request to open an Enterprise Performance Management Architect (EPMA) module (Application Library, Dimension Library etc) is failing in Hyperion EPM Workspace, with error:

Service temporarily unavailable.

A test request for the page http://servername/hyperion-bpma-server/Sessions.asmx also fails with error:

HTTP 503 Error. Service temporarily unavailable.

The IIS "DefaultAppPool" is continually stopping as soon as the request is made for the page Sessions.asmx.

Cause

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