OBIEE 11g BI server and Presentation service do not start Error in getting roles from BI Security Service (Doc ID 1363515.1)

Last updated on JANUARY 30, 2017

Applies to:

Business Intelligence Server Administrator - Version 11.1.1.3.0 [1905] and later
Information in this document applies to any platform.
*** Checked for currency AUG-25-2014 ***

Symptoms

11.1.1.3.0

BI server and Presentation service do not start.

Admin server says :
***SEVERE: Element Type: BI_INSTANCE, Element Id: coreapplication, Operation Result: FAILED_TO_START, Detail Message: Error in starting one or more components of BI Instance; Please check the server log files for detailed message.

nqserver.log
[2011-09-27T11:43:15.000+00:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 004fUf778VU9PdXpxs4EyW0005ew000000] [tid: 13df2cc0] [13026] Error in getting roles from BI Security Service: 'Error Message From BI Security Service: [nQSError: 12002] Socket communication error at call=Connect: (Number=107) Transport endpoint is not connected [[
[nQSError: 12010] Communication error connecting to remote end point: address = n.n.n.n; port = 7001.
[nQSError: 46119] Failed to open HTTP connection to server n.n.n.n at port 7001.'
[2011-09-27T11:43:15.000+00:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 004fUf778VU9PdXpxs4EyW0005ew000000] [tid: 13df2cc0] [13037] Cannot connect to BI Security Service, please make sure this is running properly (with SSL or not) in EM.

Cause

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