SmartView Reporting And Analysis URL Not Working If SSL Offloading is Configured

(Doc ID 1364770.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

When using Excel SmartView 11.1.2.1 you are unable to connect to Reporting and Analysis URL https://bigip.example.com/raframework/browse/listxml
The following error message is display in a SmartView popup dialog box after attempting to login:

Connection to Shared Services provider Failed
Error message: ‘you must supply a valid username and Password to log onto the System.’

When using the non-SSL URL the product works as expected.

Cause

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