SmartView Reporting And Analysis URL Not Working If SSL Offloading is Configured

(Doc ID 1364770.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.


When using Excel SmartView you are unable to connect to Reporting and Analysis URL
The following error message is display in a SmartView popup dialog box after attempting to login:

Connection to Shared Services provider Failed
Error message: ‘you must supply a valid username and Password to log onto the System.’

When using the non-SSL URL the product works as expected.


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