Financial Reporting (FR) Reports Cannot Connect to Essbase Active-Passive Cluster Whenever the Essbase Component Fails Over from One Node to Another

(Doc ID 1365402.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
***Checked for relevance on March 2016***

Symptoms

In an EPM environment where the Essbase component has been configured in an Active-Passive cluster, FR reports stop working whenever the Essbase component fails over from one node to another.

Whenever the issue occurs, users get the below error message when opening any FR report from Workspace:

"Error: Create connection failed [Cannot connect to olap service. Cannot connect to Essbase server at "<SERVER_NAME>:1423". Network error [10061]: Unable to connect to [<SERVER_NAME>:1423]. The client timed out waiting to connect to Essbase Agent using TCP/IP. Check your network connections. Also make sure that server and port values are correct [OlapServer=<SERVER_NAME>:1423; mode=EMBEDDED;]]

Cause

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