Essbase v9.3.3/v11.1.2.x Server Crashes When Using "Display User;" Creating A New Application Or Trying To Assign Access Control in Shared Services (Doc ID 1366127.1)

Last updated on JANUARY 04, 2017

Applies to:

Hyperion Essbase - Version 9.3.3.0.00 and later
Information in this document applies to any platform.

Symptoms

Actions that may cause the Essbase Agent to crash:

1.  When attempting to create an Essbase application or run the MaxL command "display user;", the following error occurs and the Essbase Agent crashes:

[Tue Sep 13 14:15:35 2011]Local/ESSBASE0///3880/Info(1051001)
Received client request: MaxL: Execute (from user [admin@Native Directory])

[Tue Sep 13 14:15:47 2011]Local/ESSBASE0///3880/Info(1051061)
Application test loaded - connection established

[Tue Sep 13 14:15:47 2011]Local/ESSBASE0///3880/Info(1054027)
Application [test] started with process id [3252]

[Tue Sep 13 14:15:47 2011]Local/ESSBASE0///3880/Info(1008106)
Exception error log [D:\Oracle\Middleware\user_projects\epmsystem4\diagnostics\logs\essbase\essbase_0\log00001.xcp] is being created...


2,  Trying to assign Access Control in Shared Services.  The following error is written to the Essbase.log:

[Mon Aug 27 16:40:03 2012]Local/ESSBASE0///7488/Info(1051001)
Received client request: Get Application Access EX (from user [mdhandap@corp])

[Mon Aug 27 16:40:04 2012]Local/ESSBASE0///7488/Info(1008106)
Exception error log [C:\Oracle\Middleware\user_projects\epmsystem1\diagnostics\logs\essbase\essbase_0\log00008.xcp] is being created...

Within the Stack trace in the .xcp log shows the following:

Stack Trace:
    0: 0x00000000614e3bc4 CSSCWrapper@css_cwrapper_getProviderNames + 0x464 0x0000000000000000 0x000000000ea93bc0 0x000000000b7271c8 0x000000000e3818e8
    1: 0x00000000614ede1b CSSCWrapper@css_cwrapper_compareAppIdInToken + 0x91b 0x000000000e3818c8 0x000000006dec72d0 0x000000000b7271c8 0x000000002676ecd0
    2: 0x0000000061503326 CSSCWrapper@css_cwrapper_validateIdentities + 0xd46 0x0000000000000000 0x0000000025f5f860 0x0000000000000000 0x000000000e3814f8

 

Cause

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