Cannot login Excel Add-in with Chinese User Name (Doc ID 1366561.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
*** Checked for Relevance 21-Jun-2013 ***

Symptoms


User is unable to login to Essbase via Excel add-in with Chinese user name. 

Steps to reproduce the issue.

1.  Create a new user with Chinese user name.
2.  Give this user administrator role under Essbase cluster.
3.  Try to login Essbase Excel Add-In. Got error message "Login fails due to invalid login credentials.

English name user with the same roles can login successfully.   No issue to login via SmartView with the Chinese user name.

Cause

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