Error "Unsupported OS version info" in hfm_config.log. Configuration of HFM Smartview Provider and LCM Web Services Failing.

(Doc ID 1366979.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version: 11.1.1.3.00 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms

Configuration of the HFM Smartview provider and HFM LCM web service are failing.

The following error messages can be found in the hfm_config.log:

(Tue Oct 11 12:41:08 2011) Unsupported OS version info Line:3211 File: .\CHFMConfigUtil.cpp Error code:0x8004081d Error: IDispatch error #1565
(Tue Oct 11 12:41:08 2011) Failed to create virtual directory hfmlcmservice. Line:638 File: .\CHFMRegistryConfig.cpp Error code:0x8004081d Error: IDispatch error #1565
(Tue Oct 11 12:41:08 2011) Error: Configure LCM Provider failed. Line:664 File: .\CHFMConfigUtil.cpp Error code:0x80004005 Error: Unspecified error
(Tue Oct 11 12:41:08 2011) General Error. Line:827 File: .\CHFMConfigUtil.cpp Error code:0x80040815 Error: IDispatch error #1557

Changes

The initial EPM product configuration had succeeded, but the IIS (Internet Information Services) component of the Windows operating system had since been re-installed.

Cause

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