Users Unable to Log into Essbase in Essbase Administration Services (EAS): "Hyperion EAS Login Failed - Error [ESSEAS-35505]" (Doc ID 1370788.1)

Last updated on AUGUST 08, 2017

Applies to:

Hyperion Essbase Administration Services - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Apr-2014***

Symptoms

Users are unable to log into Essbase from the EAS Console.  In the easserver.log the following error message appears:

[2011-01-01T08:01:14.084-05:00] [EssbaseAdminServices0] [ERROR] [ESSEAS-35505] [oracle.epm.essbase.eas] [tid: 37] [userId: <anonymous>] [ecid: 0000JC2j91_5qYKYETN6FS1E_Vsb0000gs,0] [APP: EAS#11.1.2.0] Following Exception occurred for user Admin. Message exception is oracle.security.jps.service.credstore.CredStoreRuntimeException: JPS-01047: Cannot persist the wallet. Reason oracle.security.jps.service.credstore.CredStoreException: JPS-01047: Cannot persist the wallet. Reason oracle.security.crypto.asn1.ASN1FormatException: Got tag 12 instead of 16...

Cause

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