Smart View Error "Empty Response from Provider" After Applying PSU 11.1.2.1.102 for HFM

(Doc ID 1371368.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.1.102 to 11.1.2.1.102 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Smart View does not connect to the HFM Office Provider. The following error message is displayed:

Empty response from provider.

When you enter the Smart View URL into a web browser, e.g. http://localhost/hfmofficeprovider/hfmofficeprovider.aspx a blank web page is shown.

Changes

Installed Patch Set Update (PSU) 11.1.2.1.102 for Hyperion Financial Management on a patched 11.1.2.1.0 environment.  

Cause

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