Hyperion Planning Web Timeout Error: "Your session has failed due to a server-side error. Close your browser and log on to the application again." (Doc ID 1374742.1)

Last updated on OCTOBER 06, 2016

Applies to:

Hyperion Planning - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
*Jun 10, 2015*

Symptoms

In Hyperion Planning 11.1.2.1 the websessions are timing out with message

Your session has failed due to a server-side error. Close your browser and log on to the application again.

Increasing session timeout setting in web.xml does not resolve this issue.

Cause

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