External Users Cannot Log in to Workspace or Web Analysis (Doc ID 1375392.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Hyperion BI+ - Version: 9.3.3.0.00 and later   [Release: 9.3 and later ]
Information in this document applies to any platform.

Symptoms


External users (from an active directory) cannot log in to Workspace or Web Analysis

Changes

Following an unsuccessful attempt to enable SSL between the Shared Services component and an external user directory, the CSS.xml file had been restored to its original version.

Cause

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