Hyperion Planning Security Disappears After Refreshing Security "Error getting User for User Cache[Root Cause: [LDAP: error code 32..."

(Doc ID 1378363.1)

Last updated on MARCH 14, 2018

Applies to:

Hyperion Planning - Version 11.1.1.3.00 and later
Information in this document applies to any platform.
Error message : "Error getting User for User Cache[Root Cause: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
'OU=Blizzard,DC=activision,DC=com' "

Symptoms

Hyperion Planning Version 11.1.1.3

When the Security Refresh is performed, the planning security at the dimension level is lost.

STEPS to Reproduce
-----------------------
The issue can be reproduced at will with the following steps:
1. Planning > Administration> Manage Database
2. Refresh Security
3. Check the security at the dimension level. The security has been removed.

Changes

There were no changes to the environment.

Cause

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